Stephen Dentler, M.D.
Stephen Dentler MD (Pediatrics)
Victoria,TX

Learning and using EncounterPRO for myself and my office staff has been so easy, we have never looked backed. I have a colleague FP physician who was an original user of a major EHR competitor software. He claims to have spent over $200,000 since starting the system approximately 5 years ago. Even today he is considering adding more staff so that the system will work better. I personally cannot envision needing any additional staff members as EPRO has made our workflow very smooth. We see 30-40 patients daily and we are almost always finished with all work by 4:30 in the afternoon. No need to stay late and file charts. As a solo practioner, the initial cost may seem large, but considering my experience, I would do it no other way.


Edward Christy, M.D.
Health Point, P.C.
Davison, MI

JMJ has an excellent support staff! They even help me solve network problems unrelated to EncounterPRO. It's the best EMR I have seen yet.

Angela D. Hunt, M.D.
Town Center Pediatrics
Southborough, MA

Subject: THIS IS GREAT!!!

My office went live 2 days ago and it's unbelievable! For the first time in
my nearly 15 years in pediatric practice I left my office with all my charts
and notations completed for the day (now I just have to catch up on all the old stuff...). Ms. Nancy and Ms. Kathy were awesome ("wicked good trainers" in the local vernacular). Very professional and knowledgeable. Even my somewhat computer challenged staff is quickly sharing my enthusiasm.

Thank you so much for giving me a life again.

William Long MD
Pediatric Associcates of Ohio
Whitehall OH

While we have only been “live” for two months, we have realized several benefits in our practice. Our coding of E/M codes has become a more accurate reflection of our actual work. Documentation has improved and become more consistent across providers. Patient charts do not get misplaced and are available at each office. Other benefits I have noticed personally included:

• Decreased turnaround time for telephone messages
  
• Decreased turnaround time for prescription refills
  
• Decreased turnaround time for referrals
  
• Improved efficiency of office procedures such as immunizations and tests
  
• Decreased time spent at the end of the day returning phone calls, writing refills, and completing charts
  
  
  

Antonia Harris
Office Coordinator/Counselor
Wayne Obstetrics and Gynecology Jesup, GA

We researched other 5 star products and one year later we have no regrets! We are excited about the continuous upgrade developments to enhance our practice needs, and the support teams assistance to allow the physician to implement the changes specifically tailored to his/her needs, the opportunity for autonomy is one of the biggest assets for our physicians, who knows what he wants and needs to best care for his busy practice. Enhanced availability of the EncounterPRO support team has pleased us tremendously.


C. Steven Schramm MD
Atlanta Family Practice
Atlanta, GA

I want to thank you and your staff for the impressive advancements in EncounterPRO since I placed it in my office. Not only am I pleased with its performance, but my patients continually remark on how I am on the "cutting edge" of medical practice! Being in Atlanta, many of my patients are technically oriented. As you know, I have seen many other competing products, and EncounterPRO is the ONLY one that has a workflow orientation and a personal feel. There is no need for a search engine, descriptive phrases are readily available, and fields are just the right size. I also appreciate your wonderful staff, and the ease with which problems seem to be solved. What a great team!

Armand Gonzalzles MD
Riverpoint Pediatrics
Chicago, IL

Since the installation of EncounterPRO my practice and clinical efficiency has improved. I am now able to easily comply with managed care referral guidelines because I know at the time of the visit which HMO, PPO, or other managed care organization the patient is assigned to. My visits per day have increased and billing and prescription errors have virtually disappeared. I am able to access EncounterPRO from home or from any computer making it possible to access charts at almost any time. Documentation is no longer a problem, and my telephone call documentation has improved 1000%.


Jeffrey D. Cooper MD
Cooper Pediatrics
Duluth, GA

EncounterPRO has turned my office from chaos to Chopin. Patients move seamlessly through the healthcare sequence from check in to check out. Waiting times have been dramatically reduced every step of the way--not just the waiting room time. Parents are happier because going to the doctor no longer takes two hours out of their already overcrowded schedule. I can see more kids per hour with an actual increase in preventive services like screenings and vaccines--thus improving healthcare and increasing revenue at the same time.

Patricia Hernandez, Clinic Administrator
Southwestern Women's Clinic
Eagle Pass, TX

We have seen incredible results as to the increase in patient volume we can handle, our practice is paperless now, and our staff is extremely satisfied with how easy it is to access information.


Dee McGee, Practice Manager
McDonough Pediatrics
McDonough, GA

It's a very user-friendly, template-driven design...I felt it was important to choose a product that wasn't intimidating...We have eliminated the position of file clerk, ...which allowed us to reassign that person to answering the phones and get rid of our automated answering system. Now callers can actually speak to a live person, and the parents just love that...It has allowed our physicians to increase the number of patients they see in a day...And it has given the physicians that were already high-volume the opportunity to spend a little more time with their patients and be more personable. It has made a big difference...We were looking for miracles when we implemented our EPR, and we actually got them.


Chris Bolling MD
Pediatric Associates, PSC
Crestview Hills, KY

Thanks for a terrific start for EncounterPRO in our office. We are one week and two days into our transition and are much further along than we could have ever hoped. Our staff is doing great and we love the program. Our new goal is paperless in two weeks. Again, thanks again for your great service and great product.


Phelgar Washington MD
Washington Eye Center
Indianapolis IN

When I selected EncounterPRO, the biggest motivating factor was the concept of having an office screen that displays the necessary patient activities. This is similar to the ER board that many of us are familiar with that lists where each patient is and what procedure needs to be done next. In a procedure-oriented practice like ophthalmology, the efficiency from this tool is tremendous. The idea of telling staff what to do silently without disruption took me over the top. Features like this can eliminate the need for signaling lights or flags on exam room doors.

Of course the most important function of an EMR is patient documenting, and this program accomplishes this task in a manner that suites my style. Instead of displaying a huge list of everything, only pertinent items are displayed. For example, if a person has diabetes and you are ready to order treatment, only diabetic treatments are presented as a choice. I feel that this is the best way to go when you are engineering a patient diagnosis and treatment. Since ophthalmologists utilize a lot of numerical input, the touch screen feature is the fastest numerical documenter that I've seen.

The final big feature is what JMJ calls workflow. Essentially, the program automatically sequences through your documentation depending upon the type of exam you have chosen.


Charles Gregg
Office Manager
La Vista Pediatrics
Norcross GA

Since implementing EncounterPRO, we have seen a dramatic impact in lower cost, higher quality and increased speed of healthcare services. Parent satisfaction has dramatically increased as a result of the improved quality and timesavings of our healthcare services. Documentation and telephone related issues have been eliminated while labor and paper-based system costs have been reduced. Also, new patient referrals have increased due to increased customer satisfaction, reducing our marketing costs. Return on investment has been rapid and the overall bottom line improved beyond our expectations. Finally, EncounterPRO has provided an increase in confidence and quality of life for both the physician and staff.


Allen R. Carter Jr.
Business Manager
Woodruff Family Practice
Woodruff SC

We installed EncounterPRO in July, 2000. By 2002 1.5 employee positions had been reduced from our business office staff and one part-time employee eliminated from the nursing staff. Our rate of collection per office visit increased from $44.40 in 1999 to $81.21 in 2002, an increase of 82.9%. The payroll savings and increase in collections repaid our total investment in 18 months.


Danielle Rose MD
Growing Up Pediatrics
Mooresville NC

EncounterPRO has greatly improved the efficiency and quality of our office communications with patients—particularly in regard to the referral and refill requests. EncounterPRO is also easy to learn and easy to use.

Tom Seitz MD
Island Coast Pediatrics
Ft Myers FL

In a multi-office practice, communication is sometimes difficult. EncounterPRO’s internal message system greatly simplifies our communication with each other about patients and other issues. The message system is indispensable.

Erik Nisimblatt MD FAAP
Alice Pediatric Clinic
Alice TX

EncounterPRO has eliminated our staffs’ daily hunt for charts. Also, as a drop-in clinic, our entire patient population’s medical records are immediately available. More importantly, they do not require any preparatory work prior to the visit.

Mary Margaret Crestani MD
Motley & Crestani Family Practice PC
Huntsville AL

EncounterPRO has helped us to rapidly and thoroughly document our patient visits and assures that we accurately code each visit. This allows us to spend time listening to our patients but still meet the financial and legal demands of the practice.

Amina Shalash MD
Winchester Family Practice
Winchester KY

We were paperless from Day One. As a new practice we saved money off the bat on FTE. I hired a receptionist with no computer experience (she hadn’t even surfed the web) and within a week she was using EncounterPRO.

Richard A. Kelly MD
Richard Kelly MD PA (Family Practice)
Southhaven MS

EncounterPRO 4.0 is very intuitive and easy to learn. My staff and I were fairly comfortable with using the system within one week of going live.

Karen Komachi MD
Pediatric & Adolescent Medicine of the Pacific Coast
Salinas CA

One Monday in the winter we had only two of our five doctors in the office. Then my partner was stuck at the hospital and I was left by myself. At the end of a long day I had seen 79 patients! I wasn’t even frazzled.

Elizabeth Pinkston MD
ABC Children’s Health Center
Fisherville VA

My absolute FAVORITE part of EncounterPRO is the ability I have to take a picture of my little patients and place it up on the screen and show it to the child. The kids love seeing their pictures on the screen and taking home a copy. A picture is better than any sticker they could get as a prize. They also like helping me push “Finished” and exit on the touch screen as well as watching me sign my name.

Anu Sheth MD
Pediatric Associates of Lawrenceville
Lawrenceville GA

I started my own private practice after leaving a large corporate children’s hospital setting because of the frustrations of overhead and decreased patient satisfaction and efficiency. I saw EncounterPRO and knew that it was the solution. It allows me the time to be a physician instead of managing paper.

Linda Hall
Office Coordinator
Palm Bay Pediatrics
Palm Bay FL

EncounterPRO has reduced the amount of time it takes to produce medical records. The system promotes more teamwork and greater staff efficiency. We receive better support from JMJ than from any other vendor we deal with. JMJ is also very impressive in the way it takes into consideration the ideas and suggestions of the users and tries to incorporate these suggestions into the new updates.

Rick White
Office Manager
Elizabeth Ritchey MD (Internal Medicine)
New Braunfels TX

With a physician and staff of four, none of whom had any technology experience, we went into EncounterPRO with some trepidation. However, with the user-friendliness of the system we don’t have much teeth gnashing. Great Product!