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The following data come from written and phone surveys of ten primary care practices that have used EncounterPRO for at least six months and for as long as six years. The practices fall into four specialties: Family Practice, Internal Medicine, OB/GYN, and Pediatrics. The first set of questions pertains to ease of use. The ROI part of the survey covers both general trends and specific productivity, financial, and quality of care issues.
Ease of Use Questions
1. How long did it take your providers to feel competent in using EncounterPRO?
Providers in 80% of the practices felt competent in 2.6 weeks. Providers in 2 practices felt competent in an average of 7 weeks. In one of these 2 practices, the admin staff felt competent in 4 weeks. Providers in all 10 practices felt competent with EncounterPRO in an average of 3.5 weeks.
2. Is your office "paperless"? (you do not pull or file paper records)
9 of 10 (90%) practices were paperless. The remaining practice expected to go paperless in the future.
3. How long did it take to become paperless?
The 9 paperless offices took an average of 4 weeks to stop printing and filing paper records.
4. Do all of your providers use EncounterPRO?
(Providers = physicians plus PAs)
In these 10 practices, 100% of the providers used EncounterPRO for recording patient encounters.
General Return on Investment (ROI) Questions
Indicate the impact that EncounterPRO has had on:
1. The number of total patients in your practice.
In these 10 practices, 100% of the providers used EncounterPRO for recording patient encounters.
2. Cash flow.
All 10 (100%) practices reported increased cash flow attributed to EncounterPRO.
3. Productive Office Space (More efficient utilization of office space)
7 of 10 (70%) practices reported more efficient utilization of office space. Three practices reported that their use of space remained the same.
Specific Return on Investment (ROI) Questions
1. Increase in Revenues.
For the 6 practices that reported, the average revenue increase was 33.2%.
2. Increase in Billing.
For the 6 practices that reported, the average increased billing was 35.3%.
3. Increase in Average Charges Per Visit.
For the 10 practices that reported, the average increase in patient visit charges was 23.7%.
4. Decrease in Staff/Physician Ratio (FTE)
For the 10 practices that reported, the average decrease in the ratio of staff/provider was 20%. The average staff/provider ratio of all 10 practices after installing EncounterPRO decreased to 3/1.
5. Increase in Patient Vistits Per Day
For the 10 practices that reported, the average increase in patient visits per day was 31%.
6. Decrease in Charting Time in Minutes.
For the 9 practices that reported, the average decrease in charting time was 54%. For 5 (50%) practices, charting time was 2 minutes or less.
7. Decrease in Phone Message Turn-around Time.
For the 9 practices that reported, the average decrease in phone message turn-around time was 61.2%.
8. Decrease in Medical Refill Turn-around Time.
For the 10 practices that reported, the average decrease in medical prescription refill turn-around time was 61.9%.
9. Increase in Average Quality Review Score.
For the 7 practices that reported, the average increase in their quality review scores was 7.8%.
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